Learner Opportunity at FirstRand

FirstRand is offering a development opportunity for a Learner to gain valuable work experience while completing a formal, registered qualification. This role is designed for individuals eager to learn and contribute to business objectives through research, analysis, administration, and project work. The incumbent will be responsible for fulfilling all qualification requirements and will receive additional work-related training. This is an excellent entry-level position for those looking to build a career in the financial sector and develop essential professional skills.

Key Responsibilities

• Identify and escalate potential risks that may lead to increased costs.

• Demonstrate cost consciousness and awareness of personal contribution to costs.

• Increase knowledge and understanding of financial processes and adhere to required operating standards.

• Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.

• Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.

• Collect customer feedback to help improve customer service.

• Ensure that product knowledge and advice is technically accurate.

• Work with enhanced processes and procedures to maintain operational efficiencies.

• Ensures that quality standards are adhered to.

• Adheres to Company policies and procedures. Maintains accurate activity reports.

• Investigate innovative ways to optimise processes.

• Contribute to the alignment of business processes to customer service.

• Advise line management on potential opportunities for process and system improvements.

• Demonstrate the shared value "I get better and better".

• Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".

• Value individual contributions and show respect for others.

• Share information and knowledge that will benefit the team.

• Respect diversity and values inclusivity.

• Identify effective activities to address own development gaps.

• Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.

• Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".

Why Join the Company

FirstRand, through its FNB brand, is a leading financial services provider committed to changing people's lives in authentic, profound, and sustainable ways. As a globally recognised institution with multiple awards, including the Strongest Banking Brand in the World, FNB offers a dynamic environment for career growth. You will be part of a culture that values innovation, customer service, and employee development. Join a team that fosters inclusivity, respects individual contributions, and encourages continuous learning and improvement. This is an opportunity to build an exciting and rewarding career within a supportive and forward-thinking organisation.

How to Apply

Please apply using the Quick Apply button on this page.

• Completion of a formal, registered qualification.

• Willingness to gain work experience in a financial environment.

• Ability to conduct research and analysis.

• Strong administrative skills.

• Understanding of financial processes and operating standards.

• Commitment to customer service and Treating Customers Fairly (TCF).

• Ability to resolve customer dissatisfaction and complaints.

• Good communication and interpersonal skills.

• Adherence to company policies and procedures.

• Proactive approach to process optimisation and improvement.

• Commitment to personal development and continuous learning.

• Ability to work collaboratively within a team.

• Respect for diversity and inclusivity.