Learner Development Program at FirstRand Group

FirstRand Group is offering a dynamic Learner Development Program designed for individuals seeking to gain practical experience while completing a formal, registered qualification. This opportunity is ideal for ambitious candidates eager to contribute to a leading financial institution. As a Learner, you will be immersed in various business areas, undertaking tasks that include research, analysis, administration, and project work, all while adding tangible value to the organisation. The program is structured to ensure you fulfil all qualification requirements, supplemented by essential work-related training tailored to your development needs. You will gain invaluable insights into financial processes, operational efficiencies, and customer service excellence, adhering strictly to the company's shared values and Treating Customers Fairly (TCF) principles. This role demands a proactive approach to identifying and escalating potential risks, demonstrating cost consciousness, and a commitment to continuous improvement. You will be encouraged to investigate innovative solutions, advise line management on process enhancements, and actively contribute to team goals, fostering a collaborative and respectful work environment. Embracing the shared value of continuous personal growth, you will identify development gaps, create personal development plans, and work towards mastering key competencies and skills essential for your career progression within FirstRand Group. This program is an exceptional stepping stone for individuals looking to build a solid foundation in the financial services sector.

Key Responsibilities

• Identify and escalate potential risks that may lead to increased costs.

• Demonstrate cost consciousness and awareness of personal contribution to costs.

• Increase knowledge and understanding of financial processes and adhere to required operating standards.

• Adhere to the Organisation's shared values, service standards, and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.

• Resolve customer dissatisfaction/complaints and take ownership of the problem, communicating with customers according to agreed standards.

• Collect customer feedback to help improve customer service.

• Ensure that product knowledge and advice provided is technically accurate.

• Work with enhanced processes and procedures to maintain operational efficiencies.

• Ensure that quality standards are adhered to.

• Adhere to Company policies and procedures and maintain accurate activity reports.

• Investigate innovative ways to optimise processes.

• Contribute to the alignment of business processes to customer service.

• Advise line management on potential opportunities for process and system improvements.

• Demonstrate commitment to continuous personal improvement and contribute to team goals.

• Share information and knowledge that will benefit the team and respect diversity and inclusivity.

• Identify effective activities to address own development gaps and create a personal development plan.

Why Join the Company

FirstRand Group is committed to fostering a culture of growth, innovation, and inclusivity. As a Learner, you will benefit from comprehensive training and development opportunities, mentorship from experienced professionals, and exposure to diverse business functions within a leading financial institution. We offer a supportive work environment that values collaboration and individual contributions, encouraging you to reach your full potential. Our commitment to Employment Equity and supporting individuals with disabilities ensures a diverse and equitable workplace. Join us to build a rewarding career and make a meaningful impact.

How to Apply

Please apply using the Quick Apply button on this page.

• Completion of a formal, registered qualification is a requirement.

• Willingness to undertake work-related training.

• Ability to identify and escalate potential risks.

• Demonstrated cost consciousness and awareness.

• Understanding of financial processes and operating standards.

• Adherence to organisational values, service standards, and TCF outcomes.

• Skills in resolving customer dissatisfaction and complaints.

• Ability to communicate effectively with customers.

• Capacity to collect customer feedback.

• Ensuring technical accuracy in product knowledge and advice.

• Proficiency in working with enhanced processes and procedures.

• Commitment to maintaining quality standards.

• Adherence to company policies and procedures.

• Ability to maintain accurate activity reports.

• Innovative thinking for process optimisation.

• Contribution to aligning business processes with customer service.

• Ability to advise line management on improvements.

• Commitment to continuous personal improvement.

• Teamwork and collaboration skills.

• Respect for diversity and inclusivity.

• Ability to identify and address own development gaps.

• Capacity to create and review personal development plans.