IT Support Intern at Herotel

Herotel is seeking a motivated and detail-oriented IT Support Intern to join their dynamic Information Technology team in Plattekloof, South Africa. This 3-month fixed-term internship offers a fantastic opportunity for a tech-savvy student to gain invaluable real-world experience in a fast-paced telecommunications environment. The successful candidate will work alongside experienced IT professionals, providing essential IT support across the business and contributing to the efficiency of the IT service desk. This role is ideal for individuals passionate about problem-solving, eager to learn new technologies, and ready to make a tangible contribution to a growing company. Herotel is committed to fostering talent and offers exposure to a dynamic workplace, opportunities for skill development through their internal academy, and a friendly, team-driven environment.

Key Responsibilities

• Provide hands-on computer and printer support to business users.

• Maintain antivirus software across all company machines to ensure robust system security.

• Perform essential backups of critical systems and actively assist with network maintenance tasks.

• Configure network devices and set up new laptops and equipment for employees.

• Attend to all allocated IT tasks and support tickets, prioritizing them based on urgency and business impact.

• Follow up diligently on outstanding tasks to ensure successful completion and obtain sign-off on the QContact system.

• Accept and accurately log all technical support emails and calls received by the IT Department.

• Support the Service Desk team with various functions including equipment deployment, software installations, inventory management, and printer troubleshooting.

Why Join the Company

Herotel offers a stimulating work environment where interns gain practical experience in a critical business function. You will benefit from exposure to a dynamic workplace and have the chance to grow your skills through our comprehensive internal academy. We foster a friendly, team-driven culture that encourages collaboration and learning. This internship provides a solid foundation for a career in IT support within the telecommunications sector.

How to Apply

Please apply using the Quick Apply button on this page.

• Grade 12 (minimum).

• Currently studying towards an IT-related Diploma or Degree.

• Experience in installing, configuring, and setting up laptops and devices.

• Strong computer and application skills, including Microsoft Excel, Word, and related tools.

• Advantageous: Technical certifications such as A+, N+, AZ-900, or AZ-104.

• A high sense of integrity, accountability, and commitment to quality work.

• Strong work ethic with a collaborative, team-player mindset.

• Ability to work independently and manage time effectively.

• Excellent written and verbal communication skills.

• Proactive approach to problem determination and resolution.

• Keen attention to detail and a genuine willingness to learn.