Internal Systems Engineer (Applied AI) Internship at Impact.Com

About the Job

impact.com stands as the world's leading commerce partnership marketing platform, revolutionizing how businesses achieve growth by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

This specific opportunity, part of our Internship / Graduate Programmes, is for an Internal Systems Engineer specializing in Applied AI. Reporting to the Manager of Customer Operations Systems, this is a highly specialized and impactful builder role dedicated to significantly enhancing our Customer Operations teams, including Support, Success, Onboarding, and Implementation. This position is central to our AI transformation strategy, focusing on practical, application-focused engineering. You will be at the forefront of integrating advanced AI capabilities into our operational workflows, leveraging modern frameworks to create intelligent solutions that streamline processes and improve efficiency across the board.

Key Responsibilities

• Building AI-powered tools and agents: You will integrate applied AI into our workflows using modern frameworks. This involves consulting with business stakeholders to explain the possibilities of AI, guiding them in defining logic and prompts, and taking ownership of building and maintaining agentic workflows and tools. Example projects include developing an AI-powered QA and training tool with a RAG component for new support agents, architecting agentic workflows for our onboarding team, or building a FreshDesk integration that suggests draft responses to tickets.
• Building and maintaining a shared agent platform: This critical component will enable AI to scale beyond our immediate team. You will be responsible for building and maintaining the templates, approved patterns, and deployment infrastructure that empower individuals across Customer Operations to build their own agents without needing to manage hosting, monitoring, or API connectivity themselves. The goal is to create a self-serve platform where, for instance, a Technical Services lead can build an agent to automate "pixel not firing" investigations without writing a deployment script.
• Building robust internal software, integrations, and automations: This includes developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these applications, from initial building and hosting to continuous monitoring, maintenance, and eventually retiring them when they are no longer needed, ensuring our internal systems remain efficient and effective.

Why Join Impact.Com

Joining impact.com means becoming part of a global leader in partnership marketing, working with some of the world's most recognized brands. This specific role offers a unique opportunity to be at the cutting edge of AI application in customer operations, directly contributing to the company's AI transformation. You will gain hands-on experience with modern AI frameworks and system development, working in a dynamic and innovative environment. Impact.com fosters a culture of growth, collaboration, and continuous learning, providing a platform for you to develop specialized skills in applied AI engineering. You'll be part of a team that values impact and innovation, with opportunities to shape the future of customer operations through technology.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• No explicit requirements were detailed in the provided job description.