ICT Intern – RC Online KZN
Job Description
Rosebank College, part of the ADvTECH Group, Africa’s leading private education provider, is seeking a motivated ICT Intern to join their RC Online team in Durban. This internship is designed to provide practical, hands-on experience in IT support within a higher education environment, allowing interns to build skills while contributing to the college’s mission of academic excellence and student success.
The ICT Intern will provide desktop support, hardware and software installation, and troubleshooting for staff across Rosebank College campuses. This role also offers opportunities for professional development by learning IT frameworks, policies, and problem-solving skills in a real-world environment.
Key responsibilities include:
Providing Level 1 desktop support, including gathering user information and diagnosing IT issues
Installing and configuring software applications and operating systems
Performing hardware installations according to company standards
Updating program folders, configuration files, and creating user access points
Learning and applying IT policies, procedures, and ADvTECH frameworks
Liaising with First and Second Line Managers for issue escalation and software activation
Developing technical problem-solving and professional skills through practical experience
Skills and Competencies:
Problem-solving and analytical skills
Effective communication with all levels of staff and management
Planning, time management, and organizational abilities
Customer service orientation and teamwork skills
Attention to detail, adaptability, and ability to work under pressure
Knowledge of standard operating systems, IT policies, and procedures
Requirements
Certificate or Diploma in Information Technology (minimum)
Degree in Information Technology (preferred)
Clean criminal record
Strong interest in IT support and desktop management
South African citizen preferred
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