ICT Intern – RC Online KZN

Rosebank College, part of the ADvTECH Group, Africa’s leading private education provider, is seeking a motivated ICT Intern to join their RC Online team in Durban. This internship is designed to provide practical, hands-on experience in IT support within a higher education environment, allowing interns to build skills while contributing to the college’s mission of academic excellence and student success.

The ICT Intern will provide desktop support, hardware and software installation, and troubleshooting for staff across Rosebank College campuses. This role also offers opportunities for professional development by learning IT frameworks, policies, and problem-solving skills in a real-world environment.

Key responsibilities include:

• Providing Level 1 desktop support, including gathering user information and diagnosing IT issues

• Installing and configuring software applications and operating systems

• Performing hardware installations according to company standards

• Updating program folders, configuration files, and creating user access points

• Learning and applying IT policies, procedures, and ADvTECH frameworks

• Liaising with First and Second Line Managers for issue escalation and software activation

• Developing technical problem-solving and professional skills through practical experience

Skills and Competencies:

• Problem-solving and analytical skills

• Effective communication with all levels of staff and management

• Planning, time management, and organizational abilities

• Customer service orientation and teamwork skills

• Attention to detail, adaptability, and ability to work under pressure

• Knowledge of standard operating systems, IT policies, and procedures

• Certificate or Diploma in Information Technology (minimum)

• Degree in Information Technology (preferred)

• Clean criminal record

• Strong interest in IT support and desktop management

• South African citizen preferred