FirstJob Learnership Programme at FNB / FirstRand

The FirstJob Learnership Programme at FNB / FirstRand offers a transformative development opportunity for aspiring professionals eager to launch their careers within the financial services industry. This role is specifically designed as a comprehensive development pathway, enabling incumbents to complete a formal, registered qualification while simultaneously gaining invaluable practical work experience. Participants will be entrusted with a range of tasks aimed at executing predefined work objectives, encompassing critical areas such as research, data analysis, administrative support, process improvement, and project contributions that directly add value to the business area. This integrated approach ensures that learners not only acquire theoretical knowledge but also develop practical skills essential for success in a corporate banking environment.

Throughout the period of employment, the Learner is expected to diligently fulfil all the requirements of their chosen qualification, demonstrating a strong commitment to academic and professional growth. FNB / FirstRand is dedicated to supporting its learners, providing additional work-related training as required to ensure a holistic and enriching learning journey. This programme is a testament to FirstRand Group’s commitment to nurturing young talent and contributing to skills development in South Africa. It provides a unique platform to understand the intricacies of financial operations, customer service excellence, and the importance of adhering to organisational values and standards. By joining this programme, you will be embarking on a career path that promises continuous learning, personal development, and the opportunity to make a tangible impact within a leading financial institution.

Key Responsibilities

• Identify and escalate potential risks that may lead to increased costs, contributing to financial prudence.

• Demonstrate cost consciousness and awareness of personal contribution to overall operational costs.

• Increase knowledge and understanding of financial processes and adhere to required operating standards.

• Adhere strictly to the Organisation's shared values, service standards, and Treating Customers Fairly (TCF) outcomes in all customer interactions.

• Proactively resolve customer dissatisfaction or complaints, taking full ownership of the problem and communicating effectively according to agreed standards.

• Collect valuable customer feedback to help improve and refine customer service strategies.

• Ensure that product knowledge and advice provided is technically accurate and up-to-date.

• Work with enhanced processes and procedures to maintain and improve operational efficiencies.

• Ensure that quality standards are consistently adhered to across all tasks and responsibilities.

• Adhere to Company policies and procedures, maintaining accurate activity reports as required.

• Investigate innovative ways to optimise processes and suggest improvements to line management.

• Contribute to the alignment of business processes with customer service objectives.

• Advise line management on potential opportunities for process and system enhancements.

• Demonstrate the shared value "I get better and better" through continuous personal and professional improvement.

• Contribute positively to the team by working collaboratively to achieve team goals, embodying the shared value "We strengthens me".

• Value individual contributions and show respect for others within the team and organisation.

• Share information and knowledge effectively to benefit the team's collective growth and success.

• Respect diversity and value inclusivity in all interactions and work practices.

• Identify effective activities to address own development gaps and actively pursue self-improvement.

• Create and regularly review a personal development plan with your team leader to ensure continuous growth.

• Understand which competencies and skills should be mastered to ensure personal development and optimal performance.

• Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".

Why Join the Company

Joining FNB / FirstRand through the FirstJob Learnership Programme offers an unparalleled opportunity to build a robust career foundation within one of South Africa's most respected financial institutions. FirstRand Group is renowned for its commitment to talent development, innovation, and fostering a dynamic work environment. This programme is specifically designed to empower young individuals, providing them with a formal qualification and practical experience that is highly sought after in the industry. You will be part of a culture that values continuous improvement, teamwork, and customer-centricity, as reflected in their shared values. FNB / FirstRand is an equal opportunity employer, actively supporting the recruitment and advancement of individuals with disabilities and committed to its Employment Equity plan. This means you will thrive in an inclusive environment where diversity is celebrated, and every contribution is valued. Beyond the structured learning, you will gain exposure to real-world banking challenges, develop critical problem-solving skills, and build a professional network that will serve you throughout your career. This is more than just a learnership; it's an investment in your future, providing the tools and mentorship needed to excel in the competitive financial sector.

How to Apply

Please apply using the Quick Apply button on this page.

Salary is estimated based on market research.

• Commitment to completing a formal, registered qualification as part of the learnership programme.

• A National Senior Certificate (Matric) or equivalent qualification is typically required for entry-level learnerships.