Customer Support Learnership at Mukuru

Mukuru is offering an exciting Customer Support Learnership opportunity for individuals looking to gain practical experience in the fintech industry. This learnership provides a hands-on learning environment where participants will develop essential customer service skills, gain insights into the operations of a leading money transfer provider, and interact with customers across various regions. The program is designed to equip learners with the tools and knowledge necessary to excel in a customer-facing role within a dynamic and fast-paced environment. Participants will learn to manage customer interactions effectively, resolve queries, and contribute to delivering exceptional customer experiences.

Key Responsibilities

• Assist customers with their inquiries via phone and digital channels.

• Help customers create and manage money transfer orders efficiently.

• Provide clear, accurate, and helpful information regarding Mukuru's services.

• Identify customer needs and offer appropriate solutions to meet those needs.

• Escalate complex queries to the relevant departments and ensure timely follow-up with customers.

• Assist with customer account creation and onboarding processes.

• Utilize support systems such as Zendesk for ticketing and case management.

• Develop strong communication, interpersonal, and problem-solving skills.

• Gain exposure to contact centre operations and workflows.

• Learn to manage time effectively, multitask, and perform under pressure.

• Build professional communication skills suitable for diverse cultural and linguistic backgrounds.

• Understand basic compliance requirements, including FICA and money transfer regulations.

Why Join the Company

Joining Mukuru means becoming part of a company that is dedicated to making a difference in the lives of its customers. You will have the opportunity to learn from experienced professionals, develop a robust skill set, and grow your career in the rapidly evolving fintech sector. Mukuru fosters a supportive and inclusive work environment that encourages continuous learning and professional development. This learnership is an excellent stepping stone for individuals passionate about customer service and eager to contribute to a reputable organization.

How to Apply

Please apply using the Apply Now button on this page.

• Grade 12 (or equivalent)

• Good communication skills in English and one of the following: Sotho, Chewa, Mozambican Portuguese, Mandarin, Bengali, Bemba, Shona, or Urdu

• A passion for customer service and helping people

• Basic computer skills

• Any customer service or contact centre exposure (even informal)

• Strong communication and listening skills

• A positive attitude and willingness to learn