Customer Support Learnership at Mukuru
Job Description
Mukuru is offering an exciting Customer Support Learnership opportunity for individuals looking to gain practical experience in the fintech industry. This learnership provides a hands-on learning environment where participants will develop essential customer service skills, gain insights into the operations of a leading money transfer provider, and interact with customers across various regions. The program is designed to equip learners with the tools and knowledge necessary to excel in a customer-facing role within a dynamic and fast-paced environment. Participants will learn to manage customer interactions effectively, resolve queries, and contribute to delivering exceptional customer experiences.
Key Responsibilities
Assist customers with their inquiries via phone and digital channels.
Help customers create and manage money transfer orders efficiently.
Provide clear, accurate, and helpful information regarding Mukuru's services.
Identify customer needs and offer appropriate solutions to meet those needs.
Escalate complex queries to the relevant departments and ensure timely follow-up with customers.
Assist with customer account creation and onboarding processes.
Utilize support systems such as Zendesk for ticketing and case management.
Develop strong communication, interpersonal, and problem-solving skills.
Gain exposure to contact centre operations and workflows.
Learn to manage time effectively, multitask, and perform under pressure.
Build professional communication skills suitable for diverse cultural and linguistic backgrounds.
Understand basic compliance requirements, including FICA and money transfer regulations.
Why Join the Company
Joining Mukuru means becoming part of a company that is dedicated to making a difference in the lives of its customers. You will have the opportunity to learn from experienced professionals, develop a robust skill set, and grow your career in the rapidly evolving fintech sector. Mukuru fosters a supportive and inclusive work environment that encourages continuous learning and professional development. This learnership is an excellent stepping stone for individuals passionate about customer service and eager to contribute to a reputable organization.
How to Apply
Please apply using the Apply Now button on this page.
Requirements
Grade 12 (or equivalent)
Good communication skills in English and one of the following: Sotho, Chewa, Mozambican Portuguese, Mandarin, Bengali, Bemba, Shona, or Urdu
A passion for customer service and helping people
Basic computer skills
Any customer service or contact centre exposure (even informal)
Strong communication and listening skills
A positive attitude and willingness to learn
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