Administrator Learnership at Fidelity Services Group

Fidelity Services Group is seeking a dedicated and organised Administrator to join their Training Academy in Roodepoort, South Africa. This entry-level opportunity is ideal for individuals with a Grade 12 qualification looking to gain valuable administrative experience in a dynamic learning and development environment. The Administrator will play a crucial role in ensuring the smooth operation of the Training Academy by managing learner records, supporting training logistics, and maintaining accurate documentation. This position requires a high level of accuracy, attention to detail, and a commitment to service excellence. If you are a proactive individual with strong organisational skills and a passion for administrative support, we encourage you to apply.

Key Responsibilities

• Capturing learner details, results, attendance, forms, assessor information and moderator information accurately on the relevant systems.

• Ensuring that training records are updated daily and that information captured on HR Manage is accurate and complete.

• Maintaining proper filing and archiving of records in line with compliance, OHS and POPI requirements.

• Scanning and uploading documents to the relevant HR Manager systems.

• Completing administrative tasks such as CRB checks, task lists, permits, eye tests, maintenance records and Inkliwe-related tasks.

• Ensuring course registers are aligned with the correct courses and submitted within the required turnaround time.

• Monitoring and following up on NCR items older than three weeks, as recorded on course schedules.

• Driving follow-up actions with regional administrators and escalating matters to the Senior Administrator where required.

• Handling learner, client and internal queries professionally and within 24 hours.

• Supporting the Training Administration office with IFACTS, POSTING, ARAMEX, FORMAX, ASSETS and STATIONARY/REFRESHMENT administration.

• Keeping accurate records of expiring dates, permits and certificates.

• Supporting audit readiness by ensuring records are complete, accurate and properly stored.

• Submitting weekly reports on actions taken to reduce internal and external audit risks.

• Assisting with general administrative duties and additional tasks as required by management.

Why Join the Company

Fidelity Services Group is a leading provider of integrated security solutions, committed to fostering a culture of growth and development for its employees. Joining the Training Academy offers a unique opportunity to be part of a vital function that supports the continuous learning and upskilling of the workforce. Employees can expect a supportive work environment, opportunities for professional development, and the chance to contribute to a reputable and established organisation. The company values accuracy, efficiency, and a strong work ethic, providing a solid foundation for career advancement within the group.

How to Apply

Please apply using the Quick Apply button on this page.

• Grade 12 / Matric.

• Computer literacy, including MS Office.

• Good written and verbal communication skills.

• Ability to work accurately under pressure.

• Strong attention to detail.

• Ability to meet deadlines and follow up on outstanding matters.

• Professional conduct when dealing with learners, clients and internal stakeholders.