Contact Centre Learnership at Momentum Health

About the Job

Momentum Health is offering an exciting Contact Centre Learnership opportunity for unemployed individuals residing in the Western Cape, specifically within 30km of their Bellville office. This 12-month work-based learning program is designed to equip participants with theoretical knowledge and practical experience, leading to an Occupational Certificate: Health Care Benefits Advisor NQF Level 5. This learnership is an excellent stepping stone for those seeking to build a career in the medical aid administration and insurance industry, fostering potential and creating a bright future within a leading health business. Ideal candidates are dynamic, self-starters passionate about client service.

Key Responsibilities

• Actively participate in classroom sessions and on-the-job training, aligning tasks with learnership requirements.

• Develop a thorough understanding of Momentum Health's products, policies, and procedures.

• Compile a comprehensive portfolio of evidence for submission to SETA.

• Maintain detailed logbooks for work-based learning experiences.

• Successfully complete formative and summative assessments.

• Utilise company systems and grasp operational processes efficiently.

• Foster and nurture relationships with clients and stakeholders.

• Adhere to service level agreements and manage client expectations.

• Provide recommendations for enhancing client service and ensuring fair treatment.

• Monitor and enhance turnaround times and quality standards.

• Manage client queries efficiently and effectively.

• Build strong relationships and foster positive expectations among colleagues.

• Continuously enhance expertise in industry-specific knowledge.

• Positively influence and support change initiatives.

• Encourage a culture of innovation and actively develop new ideas.

• Promote a work-centric mindset, emphasising productivity and service excellence.

• Take ownership of career development and drive personal growth.

• Identify solutions to enhance cost-effectiveness and operational efficiency.

• Escalate unresolved policy and governance compliance issues.

• Participate in risk identification processes and communicate recommendations.

Why Join the Company

This learnership offers a unique opportunity to gain invaluable experience and kick-start your career in the dynamic health sector. Momentum Health is committed to helping people achieve their financial goals and life aspirations. You will be part of a supportive environment that encourages growth, innovation, and exceptional client service. This program provides a pathway to increased employment opportunities within the medical aid administration and insurance industry, setting you up for long-term success.

How to Apply

Please apply using the 'Apply Now' button on this page. You will be taken to the direct final application screen.

Salary is estimated based on market research.

• Completed Grade 12 (Matric).

• Passed Mathematics with 40% or Mathematical Literacy with minimum 60%.

• Passed English and another South African language with a minimum of 50%.

• Computer Literacy is an advantage.

• Unemployed and can commit to a 12-month programme.

• People with disabilities are encouraged to apply.

• Upload certified copy of Matric certificate (not statement of results) and ID (Copies should not be older than 3 months).

• South African citizen between the ages of 18 and 30 years.

• Available from 01 June 2026 to 31 May 2027.

• Able to commute to the workplace on your own.

• Must not be studying (part-time or full-time) at a tertiary level during the duration of the Learnership.

• Must not have completed the same Learnership previously.